Unlike other booking agents, we personally greet you when you check-in to your Puako, Big Island beach vacation rental home (having done a thorough pre-check to be sure everything is as it should be) and we keep in touch during your stay.
We can’t promise that nothing will go wrong, but if it does, you will be able to reach us in a hurry. We answer the phone and return calls promptly if we miss them—you will never get lost in complicated voicemail or reach an impersonal answering service. During our 25 years here, we have built relationships with an extensive network of people we can rely on—plumbers, electricians, pool service, personal chefs, cleaners – whatever it takes to make things right.
Mary Fox, RB
“I live nearby,” Mary says, “and work here, so I am minutes away. Often I come over personally to take care of your needs. Or I send someone who is right for the job.”
Mary grew up in Iowa, “where we believed in hard work and getting things right, no matter what it takes. When I moved to Hawaii back in 1980s, I caught the ‘aloha spirit,’ maybe because it fit so well with that Midwestern friendliness.” Jumping right into the guest-services industry, Mary learned the “guests are Number One” mantra at the prestigious Mauna Lani Hotel, and honed her “grace under pressure” temperament as a private chef and caterer before turning to vacation-rental management.
“It’s my personal goal that you have a wonderful experience during your stay, from booking your home to that final ‘aloha’ as you head back home.”
Robbie was born on the Big Island, into a ranching family. She has fond memories of playing in Puako’s tidal pools when she was a little girl, “hanging out with family and friends. It’s such a special place and still has that laid-back feeling.” Robbie also lived on the mainland for a number of years, where she learned a lot about what visitors to Hawaii are hoping to experience. And she has the local knowledge to help guests have that experience.
Marley Taufmann, RS
That sweet voice who usually answers the phone is our reservationist, Marley Taufmann.
She grew up on the Big Island, learning to swim in the Puako tide pools as a three-year-old. Marley has a degree in Biology from Colorado State but when she and her Denver-native-husband, Adam, relocated to the Big Island after completing their education, she joined the family business. Having grown up on-island she is a wealth of information about the rental homes, things to do and places to see. You will often see Marley and Adam enjoying lunch together on the lanai of The Puako Store, right outside our office.
We are fortunate to have California-raised Sean Hehir as our guest services expert. Sean has an interesting and varied employment history. His work in the computer industry and Food & Beverage honed his attention to detail and “people-person” skills which serve him well with our vacation guests. Despite growing up in a happy, chaotic family of 16, his calm demeanor and willingness to tackle any task make him a valuable contributor to the company. When asked in his initial interview about any negative qualities, his answer was “Sometimes I’m too nice.”